Soft skills

• Team Player
• Goal oriented and self motivated
• Hardworker
• Able to identify and manage stress
• Create effective correspondence (memo, email, reports)
• Deliver oral presentations
• Effective communication and listening skills

Software

• Install, configure, maintain and troubleshoot Operating Systems (95, 98, 98 SE, ME, Server 2003, XP (Home and Pro)
• Install, configure, maintain and troubleshoot Network Operating Systems (Windows 2003 server, Unix, Novell)
• Familiarity with Linux and Apple Operating Systems
• Microsoft Office (Word, PowerPoint, Excel, Project)
• Microsoft Office Access
• Design, create, modify and maintain a database
• Design and create reports to display information
• Documentation of change to an existing database
• Using Dreamweaver to configure and edit webpages with XHTML
• Create and restore backup images over a network with Norton Ghost

Networking

• Explain common networking concepts and terminology
• Install and troubleshoot basic hardware and software required to communicate in a simple network and test for
  connectivity
• Describe major network media and media testing techniques
• Explain the fundamental concepts associated with media access techniques
• Optimize network design in regard to segmentation, collision and broadcast domains
• Implement and troubleshoot basic IP addressing and subnetting schemes
• Describe the concepts associated with switching in a LAN environment
• Describe the concepts associated with route selection and packet switching and the different methods and protocols used to achieve it
• Describe the fundamental concepts associated with transport layer protocols
• Explain the OSI model and its functionality in computer networking
• Explain the basic components of a LAN and WAN
• Identify the key characteristics of common WAN configurations and technologies
• Describe the operation of the major transport layer protocols
• Create and maintain detailed documentation of a network
• Define and explain LAN design

Switching

• Install, configure and troubleshoot Cisco switches
• Perform, verify and troubleshoot initial switch configuration tasks including remote access management
• Explain the concepts of switching and the benefits of using switches in a network (frame forwarding, VLANs, STP, VTP, trunking, inter-vlan routing)
• Compare and contrast hubs and switches and their affects on (1) broadcast domains and (2) collision domains
• Perform upgrades or restore Cisco switch IOS and configuration files
• Verify the operational status of a Cisco switched network
• Explain the concept of VLANs in a Cisco network
• Explain VLANs and the benefits of using VTP and trunking to manage traffic
• Create VLANs and assign ports to VLANs to meet given user requirements
• Implement trunking on a switch
• Configure and test routing between VLANs
• Configure VTP between multiple switches
• Use VTP to manage VLANs for given switched network requirements
• Troubleshoot switching problems in Cisco switched networks
• Evaluate and recommend Layer 2 security measures
• Explain and configure Spanning-Tree Protocol (STP) on a Cisco router
• Explain how STP prevents switching loops on a LAN
• Explain the process of selecting a root bridge and root port on a Cisco switch
• Explain the concept of Rapid Spanning-Tree Protocol
• Configure STP and Rapid Spanning-Tree on a Cisco Switch
• Verify the operation of STP and modify STP parameters for given user requirements

Routers

• Manage Cisco router IOS and configuration files
• Identify the major internal and external components of a router and describe their associated functionality
• Identify the stages of the router boot-up sequence and show how the configuration register and boot system commands modify that sequence
• Connect the router FastEthernet, Serial WAN, and console ports to devices and interconnect routers, hubs, and switches using serial and Ethernet interfaces
• Perform, save and test an initial configuration on a router or modify an existing configuration
• Evaluate, configure and troubleshoot routing protocols, static routes and default routes
• Analyze, configure, implement and verify access control lists
• Plan an IP addressing scheme using VLSM on a Cisco router
• Configure, troubleshoot, verify and explain the operation of routing protocols on a Cisco Router (RIP, RIPv2, IGRP, EIGRP, and OSPF)
• Design, configure, troubleshoot and verify the operation of NAT in a LAN configuration
• Evaluate the need for DHCP in LANs and identify the steps for configuring DHCP on Cisco routers
• Configure, troubleshoot and verify PPP in simple WAN networks
• Configure, troubleshoot, and verify implementations of ISDN and DDR in simple WAN networks
• Configure, troubleshoot, and verify implementations of Frame Relay
• Analyze the various issues presented when using routing protocols over a specific WAN topology
• Configure, troubleshoot, and verify implementations of point-to-point lease lines